Please read these terms carefully before you subscribe to or use our Services. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the agreement, what to do if there is a problem and other important information.
We are Compare Your Repair (trading as https://www.compareyourrepair.com) a company registered in England and Wales. Our company registration number is 12793144 and our registered office is at The Bower, Four Roundwood Avenue, Stockley Park, London, UB11 1AF.
You can contact our customer service team or by clicking here.
You acknowledge and agree that you are entering into a legal agreement by signing up for, or otherwise using the Services.
If we are unable to provide you with the Services we will inform you of this.
If you wish to terminate this agreement, at any time you can do so by closing your account and no longer accessing or using our Services.
We may change the Services:
We may make changes to these terms or the Services, but if we do so we will notify you to give you the opportunity to review the changes before they become effective. We agree that changes cannot be retroactive and that you may contact us to end the agreement before the changes take effect.
If you continue to use our website and Services after such changes, it shall be deemed that you have accepted such changes.
We provide an online platform to Compare Your Repair with the Repairer in the United Kingdom (Services).
Your communication with the Repairer will be directly with them and as such any contracts or arrangements will be formed between you and them, without us as a party (referred to as Customer Engagements). To the extent permitted or required by law we reserve the right to monitor any such communication which are made by you or third parties by means of our website or the Services.
To the extent required by law, we will not be held liable for your use of the Services or for any liability arising from any contracts or arrangements between you and Repairer which result in a Customer Engagement.
The Services are for personal and non-commercial use only. You may copy electronically and print portions of our website for your personal, non-commercial use only.
You acknowledge and agree that we cannot always prevent misuse of our Services as we have no control of third party content on our website and that we cannot ensure that such material is accurate, non-infringing or legal. If we are notified that material is inappropriate; we will investigate with a view to removing such material from our website.
If our supply of the Services is delayed by an event outside our control then we will provide notifications on our website to this effect as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the agreement.
We may need certain information from you so that we can supply the Services to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either suspend your use of the Services or end the agreement. We will not be responsible for supplying the Services late or not supplying any part if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
If you have any questions or complaints about the Services, please contact our customer service team by clicking here.
You agree that you will act in good faith and in a business-like and courteous manner.
The content or information you provide must not violate any laws or anyone’s rights.
Each Repairer shall be required to provide us with a copy of each invoice they submit to you (Submitted Invoice) detailing the amount charged to you for each Customer Engagement (Invoiced Amount) and you may then choose to pay a Submitted Invoice by using our designated payment gateway (STRIPE- https://stripe.com/en-gb/connect) (Payment Gateway) or to pay a Submitted Invoice direct to the Retailer (Direct Payment).
To the extent permitted by law we disclaim all implied warranties and representations (e.g. warranties of merchantability, fitness for a particular purpose, accuracy of data, and non-infringement).
We do not guarantee that the Services will function without interruption or errors.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
To the extent permitted under law we shall not be liable to you or others for any indirect, incidental, special, consequential or punitive damages, or any loss of data, opportunities, reputation, profits or revenue related to the Services.
For the avoidance of any doubt, and subject to the extent required by law, we will not be responsible for and shall not be held liable for any losses you may incur arising from any Customer Engagement, any disputed Submitted Invoice or disputed Invoiced Amount or the payment terms thereof, all of which shall remain strictly between you and the Retailer.
Save to the extent permitted by this agreement, the Acceptable Use policy and the Terms and Conditions of Use policy we do not grant any licence or other authorisation to use any of our trade marks, product names, company names or logos or any of our copyright works or other intellectual property rights by placing them on or making them available by means of our website or on our Services.
You agree to indemnify us for all losses, costs, actions, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered or incurred by us or as a consequence of your breach of any provision of this agreement or your use of the website or the Services.
We may terminate, suspend or deny you access to the website or the Services immediately for breach of this or any related agreement without incurring any liability whatsoever to you.
Any notice or other communication given by one of us to the other under or in connection with this agreement must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
A notice or other communication is deemed to have been received:
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
This agreement is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
This agreement is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the agreement to the exclusive jurisdiction of the English courts.