How To Get Customer Reviews

We All Know The Importance Of Reviews But How Do We Get Them?

 

Over the years the need and importance of reviews has increased rapidly. Google reviews have aided many small and large businesses in growing and reaching new customers. Compare Your Repair allows customers to review their repair experience and the service provided by the repair store.

With multiple different ways to be able to increase your customer reviews as a business, prioritising this will make your business stand out from your competitors.

To ensure you are maximising on this opportunity we would recommend the following:

Once a repair order has been completed through the repair store’s dashboard an email will be sent across the customer to thank them for booking the repair and to review the whole experience.

Without completing your orders this email will not be sent and thus you may miss out on potential customer reviews.

We would recommend to update each order status as you complete it on your dashboard to manage your time most efficiently.

Upon completion and collection of the device ask your customers their views of the service and request your customers to leave you a review on Compare Your Repair or simply look out for the marketing email.

This will add a personal touch to their experience, increasing the likelihood of them adding it.

• Update repair status to COMPLETE -
  • Once a repair order has been completed through the repair store’s dashboard an email will be sent across the customer to thank them for booking the repair and to review the whole experience.
  • Without completing your orders this email will not be sent and thus you may miss out on potential customer reviews. 
  • We would recommend to update each order status as you complete it on your dashboard to manage your time most efficiently. 
• In Store Reviews -
  • Upon completion and collection of the device ask your customers their views of the service and request your customers to leave you a review on Compare Your Repair or simply look out for the marketing email.
  • This will add a personal touch to their experience, increasing the likelihood of them adding it.

REAL reviews by REAL customers who have booked REAL orders will support and benefit your repair store and aid you in taking it to the next level.

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